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Utility Maintenance

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1. Why is my water turned off?

Water service is shut off for several different reasons.
• It is possible that maintenance or construction work is being done in your area which requires the water be temporarily turned off. If this is the case, you should have been notified in advance through a door hanger card. For questions concerning water outages due to scheduled work, please contact the Utilities Department at (954) 597-3750.
• Another common reason for water being turned off is for non-payment. If this is the case, please contact Customer Service at (954) 597-3590 to arrange for payment and re-connection.
• Lastly, water service may be interrupted if a water main break occurs. The Utilities Department will shut off water service during the repair of the break and will restore service as soon as possible.

2. Why do I have low water pressure?

There may be several causes of low pressure.
• Check that there is not a water leak.
• Check that the valve into the house is completely open. This valve is located on the side of the house where the water enters the home and it is important to know the location of this valve in case of a leak in your home.
• Check to make sure that your sink aerators are not clogged. It is also possible that there could be general low pressure in the area due to a repair or high water use. High water use could also affect pressure on the upper floors of a condo.
If you check all three of the above items and still have questions, please contact our Utilities Department at (954) 597-3750.

3. What do I do if I see that a sprinkler system is operating at the wrong time of day?

Please report all non-compliant irrigation systems to our Water Conservation Specialist at (954) 597-3792.

4. During a storm, is someone monitoring flood gates?

Yes, flood gates are always being monitored, with increased observation during impending storms.

5. Do I need to boil water after construction work is completed and water service is restored?

Boiling of water is only necessary as determined by the Department of Health. We will notify you if this is the case. To safely boil water, bring it to a rolling boil for 3 minutes and allow it to cool completely before using.

6. Where does my sewer come out of my house?

The sewer clean out is usually on the opposite side of the house from where the water meter is located, normally in front of the house.

7. Does the City of Tamarac add fluoride to the water?

Yes, fluoride is added to the drinking water. Drinking water with the right amount of fluoride has been shown to reduce the risk of cavities, especially for children. There is approximately 0.8 mg/L of fluoride in the drinking water

8. Is Tamarac water hard or soft?

During treatment, our Water Treatment Plant partially softens the water. The finished water is considered neither hard nor soft with a hardness of approximately 60 mg/L or 3.5 grains. (For more information regarding water quality, please contact the Water Treatment Plant Lab at (954) 597-3776.)

9. How can I check my toilet for a leak?

You can come into our Customer Service Office at City Hall and pick up a free toilet leak detector kit with easy to follow instructions.

10. Who will fix a water leak on my property?

A leak on your side of the water meter is your responsibility to have repaired. You can determine this by examining your water meter. If the small, red triangle on the face of the meter is spinning, the leak is on your side. If not, it is the City’s responsibility to repair and you should notify them at (954) 597-3750. Before calling, please check to make sure your irrigation system is not the cause of the leak.